PDF Download Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition)
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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition)
PDF Download Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition)
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Review
"Cloud computing is changing everything. David Taber has written the definitive guide to navigating this transformation. Every functional vice president should read this book in order to understand how to get maximum value from Salesforce.com, integrate social media into operations, maximize sales and profits, and become a truly customer-focused company." --Dave Kellogg, CEO, Host Analytics "David Taber maps out our dreams for SFA/CRM, its technical and adoption challenges, and real-world executive strategies for managing the organizational/political work of a Salesforce.com implementation. His guidance is masterful, and this book captures it." --Rich Mironov, CEO, Mironov Consulting "I have reread David Taber's Salesforce.com ® Secrets of Success more than a few times now, and I open this book first when I start a new project. Somehow I always seem to find the perfect tips to save me time, strategies to deliver a better project, and anecdotes to make me look good in front of customers. "Salesforce.com® Secrets of Success is my go-to guide for accurately framing a problem, avoiding disaster, and explaining the best solution to my project sponsor. "Read this book, and benefit from David Taber's extensive experience with the Salesforce. com platform while you enjoy his intelligent and witty navigation through the politics and pitfalls of project delivery." --Dan Weiss, Senior Consultant, Appirio
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About the Author
David Taber is an internationally recognized IT marketing and management consultant with more than twenty-five years' experience, including twelve years at the VP level or above. His company, SalesLogistix, is a certified implementer of Salesforce.com solutions, with 100 clients in North America, Europe, and Asia. Taber also writes for CIO.com and has a library of more than one hundred fifty articles on Salesforce issues.
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Product details
Paperback: 624 pages
Publisher: Prentice Hall; 2 edition (November 15, 2013)
Language: English
ISBN-10: 013351739X
ISBN-13: 978-0133517392
Product Dimensions:
6.9 x 1.4 x 8.9 inches
Shipping Weight: 2 pounds (View shipping rates and policies)
Average Customer Review:
4.3 out of 5 stars
20 customer reviews
Amazon Best Sellers Rank:
#55,666 in Books (See Top 100 in Books)
Great read. I strongly recommend to the technical architect solution, data architect, developer and administrator not just business, operations, finance and legal. It gives the reader a holistic view to customer relation manager and sales force automation implementation. It takes the reader in a journey from top 10 list worst practices in agile project to how to understand politics environment surrounding SFDC to best practices in sale, marketing, customer support, finance & legal and IT. My back ground is technical, David in this book brought the science to CRM. I say that because I found these best practices discussed in this book could work in any other CRM cloud solution implementation beside salesforce. Great attention to detail and I founded very helpful. David ask the right questions and highlight the risk at every stage of the implementation. I founded useful for project management and partner consultant as well. I thought project estimate section in chapter 1 more than payed for this book.
This book was recommended to me by two other trusted consultants in the Salesforce ecosystem. I am very grateful they gave me heads up. SFDC - Secrets of Success is the essential SFDC consultant's manual. It is comprehensive in scope and packed with implemented best practices.Highly valuable (and invaluable) experience shared!Plus more available on the author's website for more resources to bookmark too.
Great for any #AwesomeAdmin, org manager, or Sales Ops team member to keep handy at your desk. You won't read it cover to cover, but as you implement different processes and features, this book is the go-to reference for Sales and Marketing best practices. Even if the use case in the book doesn't match your situation, it will definitely give you things to think about and gotchas.
Still reading, good book, very detailed, but very dry reading and mind numbing.
This book showed a clear sky for new to sfdc to plan their journey with salesforce, highly recommended. Especially the best practices.
Good Blueprint before the deep dive.
First, an honest admission. I haven't yet read this book. I ordered two copies today, one for me and one for a coworker. I have however read the first edition. It has highlighting throughout and dog eared pages. I am very much looking forward to new advice and expanded content.There are thousands of pages of advice available in books and online about Salesforce.com. A lot of it is disjointed, disorganized, or badly written. This book is the best place to start.It's not about the application.It's about what you need to do. It's about the fundamental best practices that will give you the best business results from using the application. It's about applying the science of total quality principles and process optimization to the (still...) arts of marketing and selling.It's about why you need to do it. The book addresses the change management issues. What are the benefits for the wide range of Salesforce.com stakeholders: executives, manager, users? What are the business and personal results you can achieve?It's about how you do it. It's almost a checklist for implementation or audit of an existing system.Many business books have 20 pages of ideas crammed into 300 pages. This is not one of those books.
A very well written guide to implementing salesforce.com. Only reason it doesn't get five stars is because the website it refers to is incomplete. :(
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